FAQ

Frequently Asked Questions

If you have questions, you are in the right place — we have got answers. Find answers to frequently asked questions below or contact us via Support or email us at [email protected]

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How do I unsubscribe from your emails?
How it works
How many times can I take the tests or selected questions?
How it works
How quickly does your support team respond to queries?
How it works
Can I practice tests on a Mac / laptop / smartphone / tablet, etc.?
Device Compatibility
I haven’t received a “welcome email” after registering. What should I do?
How it works
How do I change my password?
How it works
I lost my password. What do I do?
How it works
Can I access the tests without internet access?
How it works
How long can I access the tests and how many can I take?
How it works
How quickly can I access my tests?
How it works
When will I get access to my tests?
How it works
Do you have any shorter or longer plans?
Pricing & Payments
I only need help with one test type. Can I get access to just one?
Pricing & Payments
Do I get a discount if I refer others to sign up? Do you have any sort of affiliate program?
Pricing & Payments
Can other people use my account?
Pricing & Payments
Do you store any credit card details?
Pricing & Payments
Will you automatically renew my premium access after it expires?
Pricing & Payments
How do I sign up for a free trial? Will I be charged?
Free Prep Resources
I found a mistake in one of your questions. What should I do?
Our Tests
Do you provide answers, as well as step-by-step solutions to the questions?
Our Tests
How difficult are the tests?
Our Tests
Can I try before I buy? Do you have any free tests? Where can I find sample questions?
Free Prep Resources
Do you have any tips for success?
How it works
I have an invitation from a consulting firm to pass an assessment test. How do I find out what type of questions will be asked?
How it works
How much time should I spend preparing for my assessment tests?
How it works
What’s the best way to prepare for my test?
How it works
What are experience levels and badges?
How it works
Can I pause during a practice test?
Our Features
What is Preparity?
How it works
When I can start practicing?
Our Features
My test date is rapidly approaching. Can you help me prepare?
Our Features
I have a busy schedule. Can I still take advantage of your test subscriptions?
Our Features
How can I track my progress?
How it works
If your question has not been answered above, please feel free to email us at
[email protected]